German American State Bank is excited to announce the upcoming launch of a new digital banking platform on October 21, 2024. This update will enhance your experience by providing a seamless transition between online and mobile banking with a consistent, user-friendly interface. You’ll also discover new tools designed to help you monitor and manage your finances more effectively.
As the launch date approaches, we will keep you updated with the latest information and ensure that your transition to the new platform is as smooth and straightforward as possible.
Our team is here to assist you with any questions you may have about the new platform. We look forward to bringing you an upgraded banking experience soon!
For more information contact us at (815) 362-2310 or [email protected]
Please note the below dates and other important information.
10/14/24 – DEBIT CARD ALERTS WILL BE DISABLED AND WILL NOT CONVERT TO THE OLD SYSTEM. Please note your current alerts so you may reestablish them in the new system.
10/18/24 – MOBILE BANKING WILL BE DISABLED.
10/18/24 - ONLINE BANKING ACCESS WILL BE TURNED OFF FOR ANY CHANGES OR TRANSFERS AT 4:00 P.M. ON OCTOBER 18. You can continue to use online banking to view your account balances; however, you will NOT be able to transfer funds or create bill payments.
Please note the following information so you may reestablish them in the new system:
- External Transfers
- Internal Transfers
- Debit Card Alerts (Mobile App)
IMPORTANT:
- ACCOUNT NUMBERS WILL NOT CHANGE. Only online and mobile banking will be affected.
- You will need to use your current username (ALL LOWERCASE), one of your full account numbers and current password to access the new system on 10/21/24 at www.gasb.bank.
Prior to accessing the new mobile app on 10/21/24:
- Delete the old mobile banking app
- Log into the new system on 10/21/24 at www.gasb.bank, to establish your password.
- Download the newly updated German American State Bank mobile banking app. (Apple users German American State Bank on the App Store Android Users German-American State Bank - Apps on Google Play)
- Use your previously established credentials to log in.
Digital Banking Upgrade Guide at a Glance: Click here to check out our Digital Banking Upgrade Guide that includes information about your first login and what information will transition to the new system.
General Digital Banking Upgrade Questions:
Question |
Answer |
What do I need to do before 10/21/24 |
| Will my account numbers change? | No. Account numbers will not change. The upgrade will only affect online and mobile banking. | Nothing! |
| Will I need to change my username? | No. You will not need to change your existing username. | Use your existing username (ALL LOWERCASE) to log in to the new system on October 21, 2024. |
| Will I need to change my password? | Yes. You will need to establish a new password upon your first login. |
Follow the prompts to reset your password upon your first login. You may use the same password used in the old system; however, this would be a great opportunity to change your current password. Password Requirements:
|
| What time will the change occur? | Our current online banking system will be in view only mode starting at 4:00 p.m. on Friday, October 18. The new system will become available on Monday, October 21 at 9:00 a.m. |
On Monday, October 21 at approximately 9:00 a.m., complete your first login by following the following steps. Access online banking on our homepage at www.gasb.bank. Login with your current Username/ID (all lowercase) and Password (case sensitive). Follow the prompts to access our new digital banking platform and establish your password. |
| When I access GASB's new digital banking service for the first time, does it have to be on the web or can I do it all through mobile? | Your first login on GASB's new digital banking will need to be completed on the web. |
Access online banking on our homepage at www.gasb.bank. Login with your current Username/ID (all lowercase) and Password (case sensitive). Follow the prompts to access our new digital banking platform and establish your password. |
| Will I need to download a new app? |
Yes, a new app will need to be downloaded.
|
On Monday, October 21, once you have logged into online banking successfully at www.GASB.bank, you can now access our MOBILE APP by following the below steps:
DELETE the old GASB app from your device, next download the NEW GASB app by searching for German American State Bank in your app store. Lastly, login with your newly created password Apple Users German American State Bank on the App Store Android Users German-American State Bank - Apps on Google Play |
| Is the app iPad Friendly? | Yes! Please see the guide to the right. | iPad Browser Assistance Guide |
| Do I need to reenter all my bill pay payees? | No, your bill pay payees will convert. | Confirm that your bill payment information is accurate. |
| If I have a recurring bill payment, will I need to reestablish it? | No. Your recurring bill payments will convert. | Confirm that your bill payment information is accurate. |
| If I have recurring internal account transfers, will I need to reestablish them? | Yes, scheduled internal transfers will need to be reestablished in the new system. | Note your current scheduled internal transfers and set them up in the new system on October 21. |
| Will I have to reestablish my external transfer accounts? | Yes, external transfer accounts will need to be reestablished in the new system. | Note your current external transfer accounts and any recurring external transfers and set them up in the new system on October 21. |
| Will I need to reestablish my debit card alerts? | Yes. Debit card alerts will be disabled on October 14 as we prepare for the new digital banking system. | Note your current debit card alert settings prior to October 14 and reestablish them in the new system on October 21. |
| Will I need to reestablish any account alerts (balance alerts, transaction alerts). | Yes. Account alerts will not move over to the new digital banking system. | Note your current account alert settings prior to October 14 and reestablish them in the new system on October 21. |
| Do I need to make any changes to my QuickBooks or Quicken access due to this upgrade? | Yes. You will need to update your information within the QuickBooks and/or Quicken systems. |
Review the appropriate guide below prior to October 14 to ensure a seamless transition. |
| Do I need to re-enroll for eStatements? | No, you will not need to re-enroll for eStatements. | Nothing! |
| Will my account nicknames come over? | Yes, your account nicknames will convert. | Verify your nicknames in the new system. |
| Should I make a copy of all my payment information (bill pay, transfers, ACH) just in case something happens to them? | All precautions are being taken to ensure a seamless transition to our new provider. If you feel more at ease taking this step, please do so. | Make copies of your information prior to October 14 at 4:00 p.m. |
| How will I know if my device is too outdated for the app? |
Please refer to the list of compatible devices provided below: Apple Devices: Android Devices: There is not a supported iPad app. You may use the iPhone app on your iPad, but know that the optimal user experience will be using the app on your phone. |
Update your devices to the latest operating system before October 21. |
| Can you give me a list of compatible browsers? |
The browsers listed below are compatible with GASB Digital Banking: Google Chrome 115 & newer |
Update your devices to the latest operating system before October 21. |
Commercial/Business Digital Banking Upgrade Questions:
Question |
Answer |
What do I need to do on or before October 21 |
| Will my ACH Payees automatically be added to the new system? | Yes, ACH Payees will convert. | Confirm ACH Payees are listed correctly. |
| What will happen to any already initiated ACH transactions? For example, if I schedule a payment for 10/23 on 10/17 through the old system, will the transaction still be completed? | Yes. Transactions scheduled and approved prior to October 18 at 4:00 p.m. will process as desired. | Schedule transactions with effective dates of October 21 or later well before October 18 at 4:00 p.m. |
| Will I be able to set up recurring ACH Transactions? | Yes, our new digital banking will allow recurring ACH Transactions. | Set up your new recurring transactions on October 21. |
| Will I need to reestablish my wire templates? | No, wire templates will convert. | Confirm wire template information looks correct. |
| Are there any changes on how to format/upload Positive Pay files? | More information coming soon! | More information coming soon! |
| Will any transaction history be available after the change (bill pay, wires, ACH)? | More information coming soon! | More information coming soon! |
| Will Cash Management user rights need to be updated on the new system? | More information coming soon! | More information coming soon! |